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Responsive Customer Service
The primary objective of our Service Program is customer satisfaction. Our
often-praised responsiveness to customer support issues is a key component to
achieving this. Essential to attaining customer satisfaction are our
experienced service professionals. Our customer service engineers provide a
level of expertise beyond routine customer service. During system
installations, service engineers provide expert installation assistance and
offer operational and maintenance training for machine operators and
maintenance engineers at your manufacturing facility. Our extensive training
programs provide the expertise required to successfully operate your new
systems. Amistar also will work with customers to define maintenance schedules
and spare parts expectations to ensure reliable, uninterrupted operations.
Quick & Easy Systems Integration
Because each customer facility is unique, the first machine installation often
requires a software integration effort. In unison with our service engineers,
Amistar's experienced software engineering team plays a key role in quickly
integrating equipment into your line and network. Transparent connectivity and
optimum machine performance are achieved by cooperatively working with a
user’s MIS personnel to align machine communications with enterprise software
systems.
The Model for Sustaining Support
Once machine installations are successfully completed, our service department
stands ready to provide any follow-up assistance required by our customers.
Depending upon customer requirements, this may be accomplished through
technical phone assistance, an onsite service call, or even direct
communication with our knowledgeable engineering team. Should additional
training become necessary, Amistar also offers customized training programs
for a variety of customer purposes. Regardless of the support level required,
we are committed to providing a high level of support that will cause our
customers to use value Amistar’s products and support.
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